About these terms
Last updated: 5 November 2026.
We are synaps GmbH, doing business as Synaps ("Company," "we," "us," "our"), a company registered in Austria, at the Vienna Business Registry with the number FN603572g and address at Seitenstettengasse 5/37, 1010 Vienna, Austria. You can contact us by email at [email protected] or by mail to that address.
We operate the website https://synaps.app (the "Site"), the Synaps web app at https://my.synaps.app and other Synaps subdomains (the "Platform"), and related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
These Legal Terms are a binding agreement between you, whether personally or on behalf of an entity ("you"), and synaps GmbH, about your access to and use of the Services. By creating an account or using the Services, you agree to these Legal Terms. If you do not agree, you may not use the Services.
If you use the Services for your trade, business or profession, you are a "Business User". If you use them for purposes outside your trade, business or profession, you are a "Consumer". Some sections apply differently to Consumers; nothing in these Legal Terms limits rights that Consumers have under mandatory law.
If you have signed a separate written agreement with us, such as an Enterprise order, that agreement takes precedence over these Legal Terms where they conflict.
Definitions
In these Legal Terms, capitalised words have the following meanings:
- Account: your sign-in identity on the Platform. You currently create it with a Google account.
- Team: a shared workspace on the Platform with one Owner, its own Plan, members and content.
- Space: a folder-like area inside a Team that groups Models.
- Model: a design file on the Platform. A Model can contain drawings, a building with its floors, a site, views such as sections, elevations and 3D views, and Pages.
- Page: a sheet or layout inside a Model.
- Owner: the User who controls a Team, its billing and its content. Ownership of a Team can be transferred.
- Editor: a member who can change content. Editors use Seats.
- Viewer: a member who can view content but not change it.
- Seat: one Editor on a paid Plan, including an Editor invited to a single Model.
- Plan: the level of service for a Team, such as Free, Pro or Studio, with the features and limits shown in the app and on our pricing page.
- Subscription: a paid Plan billed monthly or yearly.
- Fee: the price of a Subscription, including any Seats.
- Credits: units used to run AI Features.
- AI Features: features that use artificial intelligence to produce results, such as tracing plans from PDFs or images, generating buildings or floor plans from a description, editing and rendering images, and answering questions in the product assistant.
- Output: the result an AI Feature produces for you.
- Your Content: everything you or the members of your Team create, upload or submit on the Platform, including Models, drawings, files, comments, descriptions, prompts and Output.
- Synaps Materials: templates, assets, materials and other content we make available on the Platform.
- Third-Party Data: map, parcel, building, terrain and similar data from third parties, used in the Site tool.
Accounts and eligibility
You must be at least 18 years old and able to enter into a binding contract to use the Services. If you use the Services on behalf of an organisation, you confirm that you are authorised to bind it to these Legal Terms.
By using the Services, you confirm that the information you give us is true, accurate and current, that you will keep it up to date, and that you will not use the Services for any illegal or unauthorised purpose.
Each Account and each Seat is for one person. You may not share an Account or a Seat with others. You are responsible for activity under your Account and for keeping your sign-in secure. Tell us at [email protected] if you believe your Account has been used without permission.
Signing in with a Google account is subject to Google's terms. If that account becomes unavailable, you may lose access to your Account until you can sign in again. Contact us if you need help.
If you provide information that is untrue, inaccurate or incomplete, we may suspend or close your Account.
The Platform
The Platform is a web app for drawing floor plans, modelling buildings and presenting design work. It lets you create and edit Models, import and export files such as PDF, images, DXF, DWG and IFC, place projects on a site with map context, use AI Features, and invite others to collaborate.
Synaps runs in a web browser and is built for desktop computers. Some features are available on phones and tablets in a limited form, and some tools work only on a desktop.
Features marked as beta, preview or similar are early versions. They may change, be limited or be withdrawn, and are provided as they are.
We develop the Services continuously and may add, change or remove features. If a change materially reduces the core functions of a paid Plan during a period you have already paid for, we will tell you in advance and you may cancel. Consumers keep their statutory rights regarding changes to digital services.
The information on the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law. If you access the Services from outside Austria, you are responsible for complying with local laws that apply to you. The Services are not designed to meet industry-specific regulations; if your use would be subject to such regulations, you may not use the Services for it.
Plans and trials
The Free Plan has limits, for example on Editors, Models and Credits, and exports carry a watermark. Each person may hold one Free Team. A Team on the Free Plan without an active trial or Subscription may be paused: you can still manage billing, start a trial or Subscription and delete content, but you cannot open Models until the Team has an active Plan. Your Content stays stored while a Team is paused.
We may offer a free trial of a paid Plan, for the length shown when you start it. For a trial that starts at checkout, you add a payment card. Unless you cancel before the trial ends, the trial turns into a paid Subscription at the price shown when you started it, and your card is charged automatically. If you cancel during the trial, the trial ends immediately.
Each person may receive one trial. We may also offer trials without a card; when such a trial ends, the Team returns to the Free Plan, and Editors above the Free Plan's limit become Viewers.
We may give complimentary or sponsored access to partners and others, for example for collaboration or evaluation. We may change or end complimentary access at any time.
You may not create several Accounts or Teams to obtain more trials, Credits or Free Plan allowances than you are entitled to.
Prices, payment and seats
Prices are shown on our pricing page and at checkout. Prices include VAT where it applies. You pay in euros if you are in Europe and in US dollars elsewhere; the currency is set from your location when you first subscribe and stays the same for later payments.
Payments are processed by Stripe, Inc. ("Stripe"), our payment service provider, using a payment card accepted at checkout. Stripe issues invoices on our behalf. You agree to provide current, complete and accurate purchase and account information and to keep your payment method up to date. We may correct errors in prices, even after we have requested or received payment.
Subscriptions are billed in advance, per Seat, monthly or yearly. You authorise us to charge your payment method on each renewal until you cancel.
When an Editor is added to a paid Team, the additional Seat is charged when it is added, as shown before you confirm. Removing Editors or moving to a lower Plan takes effect without a refund or credit for the current billing period. Viewers do not need a Seat; we may set a reasonable limit on Viewers per Team, which is shown in the app.
Upgrades take effect immediately and are charged pro rata for the rest of the billing period. Downgrades take effect at the end of the billing period; Editors above the new Plan's limit then become Viewers.
If a payment fails, we and Stripe will try again and keep your access while we do. If the payment remains unpaid, we may limit the Team to the Free Plan and cancel the Subscription after telling you in advance. Paying the outstanding amount restores access.
Promotion codes and launch prices apply as described when you use them.
Cancellation, refunds and price changes
Your Subscription renews automatically at the end of each billing period unless you cancel it. The Owner can cancel at any time in the Team's billing settings. Cancellation takes effect at the end of the current billing period, and you keep the paid Plan until then.
When a Subscription ends, the Team returns to the Free Plan, unused Credits expire, and the Team may be paused as described under Plans and trials. Export any content you need before the Subscription ends.
Fees already paid are not refunded, except where these Legal Terms say otherwise or the law requires it, including any statutory right of withdrawal described below.
We may change our prices. We will tell you at least 30 days before a price change affects your Subscription. The new price applies from your next billing period after that date, and you may cancel before it takes effect.
Right of withdrawal
If you are a Consumer, you keep any statutory right of withdrawal available to you under applicable law, including, where applicable, the rights provided under Directive 2011/83/EU and its national implementing legislation.
Such rights apply only to the extent required by applicable law and are subject to the relevant statutory conditions, limitations and exceptions.
We do not grant any additional contractual right of withdrawal beyond mandatory legal requirements.
Subscriptions that begin with a free trial automatically convert to paid Subscriptions when the trial period ends, unless you cancel beforehand. Cancelling after the free trial has ended does not entitle you to a refund of Fees already charged, except where applicable law requires it.
Nothing in these Legal Terms excludes or restricts Consumer rights that cannot lawfully be waived.
AI credits
Plans include Credits as shown on our pricing page and in the app. On Pro, each Editor receives a monthly allowance of Credits, and unused Credits carry over to the next month while the Subscription stays active. On the Free Plan, you receive a small allowance that is topped up over time up to a limit.
The app shows how many Credits a run costs before you start it. Credits are used only when a run succeeds; failed or cancelled runs do not use Credits. We may change the Credits a feature costs; changes apply to runs started after the change.
When you have no Credits left, AI Features that need Credits will not run until more are available.
Credits have no cash value, cannot be exchanged for money, and cannot be transferred or sold. Credits expire when the paid Subscription that provided them ends, or when your Account is deleted.
Plans with unlimited Credits are for the normal use of the people holding Seats. We may limit or suspend use that is automated, abusive, that resells access, or that harms the Services for others. We will tell you if we do.
AI features and your responsibility
AI Features use our own models and models provided by third parties. Output is generated automatically and can be wrong, incomplete or inconsistent. This includes scale, dimensions, wall positions, openings, stairs, structure, areas, renders and answers from the product assistant.
Output is a drafting aid. It is not architectural, engineering, structural, legal or building-code advice, and it does not replace a survey or the checks a qualified professional must make. Before you rely on Output or anything derived from it, including drawings you share, submit or build from, you must check it, including its scale and dimensions. You remain responsible for your designs and for drawings and documents you issue.
You may only submit content to AI Features that you have the right to use. Similar or identical Output may be produced for other users.
As between you and us, Output generated for you belongs to you, to the extent the law allows rights in it. We do not guarantee that Output is protected by intellectual property rights or that it does not resemble third-party material.
Your content
You keep all rights in Your Content. Content in a Team is controlled by the Team's Owner. If you are removed from a Team or a Model, you may lose access to the content in it.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content as needed to provide, secure and support the Services. This includes sending it to the service providers that run the features you use, and allowing our team to access AI Feature requests and Output to provide support and resolve problems. The licence lasts while Your Content is stored on the Services and ends when it is deleted, subject to the retention periods in our Privacy Policy.
We do not use Your Content to train or fine-tune AI models. If this changes, we will update these Legal Terms and our Privacy Policy in advance and offer the choices the law requires.
You are responsible for Your Content and confirm that you have the rights needed to upload and use it on the Services, including the rights of clients and other third parties whose plans, images or information it contains.
Although we keep backups, you are responsible for keeping your own copies of important content. You can export Models in the formats the app offers while your Team has access to them.
Synaps materials, third-party data and our rights
We own or license all intellectual property rights in the Services, including the software, databases, designs, text, graphics and Synaps Materials, and the trademarks and logos in them. We grant you a non-exclusive, non-transferable, revocable licence to use the Services and Synaps Materials in accordance with these Legal Terms.
You may use Synaps Materials in your projects, including in drawings, images and exports you deliver to clients. You may not extract them to redistribute, sell or offer them as standalone libraries, templates or assets.
Third-Party Data in the Site tool comes from sources such as OpenStreetMap contributors, the Overture Maps Foundation and national mapping agencies, provided through MapTiler and TopoExport. It is licensed under its own terms, such as the Open Database License or Creative Commons Attribution licences. It may be incomplete, out of date or inaccurate, and it is not a survey or a statement of legal boundaries. If you publish or share drawings or exports that contain Third-Party Data, you are responsible for including the attribution its licence requires.
The Services include third-party software components, including libraries from the Open Design Alliance used to read and write DWG and DXF files, which are subject to their own licences. DWG is a trademark of Autodesk, Inc.; Synaps is not affiliated with or endorsed by Autodesk.
Except as these Legal Terms allow, you may not copy, reproduce, republish, distribute, sell, license or otherwise exploit the Services, Synaps Materials or our trademarks without our prior written permission. We reserve all rights not expressly granted to you.
Acceptable use
When you use the Services, you must not:
- break any law, or upload or create content that is unlawful, infringing, defamatory, harmful or that violates another person's privacy;
- upload malware or interfere with, overload or disrupt the Services or their security;
- access the Services by automated means, such as bots, scrapers or scripts, except through features we provide for that purpose;
- copy, decompile, reverse engineer or attempt to extract the source code or models of the Services, except where the law expressly allows it;
- use the Services, Output or Synaps Materials to build a competing product or to train AI models;
- get around Plan limits, Seat limits, Credits, trials or paywalls, or share Accounts or Seats;
- resell, sublicense or provide the Services to third parties as a service, unless we agree in writing;
- harass, mislead or harm other users, or impersonate any person or organisation.
We may monitor the Services for breaches of these Legal Terms, remove or disable content that breaches them, and take appropriate legal action.
Feedback
If you send us questions, comments, suggestions, ideas or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free and transferable right to use, change and exploit that Feedback for any purpose, without acknowledgement or payment to you. Feedback does not include Your Content.
Third-party services
The Services work with third-party services, such as Google sign-in, Stripe for payments and Cal.com for booking demos. Your use of those services is governed by their own terms, and we are not responsible for them. If a third-party service becomes unavailable, related features of the Services may stop working.
If you connect a third-party account, we access only the information needed for the connected feature, as described in our Privacy Policy. You can contact us to disconnect it.
Privacy and data protection
Our Privacy Policy at synaps.app/privacy explains how we process personal information, which providers we use and where they process it. Our Cookie Policy at synaps.app/cookies explains the technologies we use on your device.
If you are a Business User and Your Content contains personal data of others, we process that data on your behalf. Business Users can ask us for our data processing agreement.
Confidentiality
"Confidential Information" means non-public information that one party discloses to the other in connection with the Services and that is marked as confidential or should reasonably be understood to be confidential. Your Content is your Confidential Information.
Each party will protect the other party's Confidential Information with at least the same care it uses for its own, and no less than reasonable care, and will use it only to perform under these Legal Terms. This obligation lasts for two (2) years after these Legal Terms end, and for Your Content for as long as we hold it. It does not apply to information that the receiving party can show:
- was in the public domain when it was disclosed;
- became public after disclosure through no fault of the receiving party;
- was lawfully in the receiving party's possession at the time of disclosure without an obligation of confidentiality;
- was received from a third party with a lawful right to disclose it; or
- was independently developed without use of the disclosing party's Confidential Information.
Either party may disclose Confidential Information where the law or a court requires it, after giving the other party notice where allowed.
Copyright complaints
We respect the intellectual property rights of others. If you believe that material available on or through the Services infringes a right you own or control, notify us at [email protected] with enough detail for us to identify the material. We may share your notice with the person who uploaded the material. You may be liable for damages if your notice contains material misrepresentations.
Suspension and termination
These Legal Terms remain in force while you use the Services.
We may suspend or close your Account, or restrict access to the Services, if you materially breach these Legal Terms, do not pay Fees when due, if the law requires it, or if your use creates a risk to the Services or to others. Where reasonable, we will tell you first and give you a chance to fix the problem. If we close your Account for a breach, you may not create a new Account without our permission.
We may also end your use of the Services for other reasons by giving you at least 30 days' notice. If we do so during a paid period, we refund the Fees paid for the period after the end date.
You may stop using the Services at any time. The Owner can cancel a Subscription as described above. You can delete your Account in the app's settings. Deleting your Account cancels Subscriptions you pay for and deletes your Account and the Teams you own, with their content, as described in our Privacy Policy. Deletion cannot be undone.
Sections that by their nature should survive the end of these Legal Terms, such as those on Fees owed, intellectual property, confidentiality, disclaimers, liability and governing law, survive it.
Availability
We work to keep the Services available, but we cannot guarantee that they will be available at all times or free of errors. We may need to carry out maintenance or may experience hardware, software or network problems that cause interruptions, delays or errors. Unless otherwise agreed in writing, we do not promise a specific level of availability or support.
Disclaimer
For Business Users, the Services, Output, Synaps Materials and Third-Party Data are provided as they are and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We are not responsible for products or services offered by third parties through the Services.
If you are a Consumer, you have the statutory rights that apply to digital services, including rights if the Services do not conform to the contract. Nothing in these Legal Terms limits those rights.
Limitation of liability
We are not liable for slight negligence, except for breach of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely. For Business Users, we are not liable for indirect or consequential loss, lost profit, lost revenue or loss of data, and our total liability for all claims in connection with the Services is limited to the lesser of the Fees you paid us in the six (6) months before the claim arose and EUR 500.
These limits do not apply to liability for intent or gross negligence, for death or personal injury, under product liability law, or where the law does not allow liability to be limited or excluded. For Consumers, the limits apply only to the extent permitted by applicable consumer protection law.
You are responsible for checking Output and your own designs, as described under AI features and your responsibility. We are not liable for loss that results from relying on Output without that check.
Indemnification
If you are a Business User, you will defend, indemnify and hold us and our officers, employees and agents harmless against third-party claims, losses and reasonable legal costs arising from Your Content, your breach of these Legal Terms or your violation of the rights of a third party, including intellectual property rights. We will tell you about such a claim promptly and may take part in or control its defence at your expense.
Electronic communications
Using the Services, sending us emails and completing online forms are electronic communications. You agree to receive communications from us electronically, by email and on the Services, and that agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing, to the extent the law allows.
Changes to these terms
We may update these Legal Terms, for example when the Services, our Plans or the law change. The date at the top shows the current version. We will tell you about material changes by email or in the app at least 30 days before they take effect. If you do not agree, you may cancel your Subscription or stop using the Services before the changes take effect. Where the law requires your consent to a change, we will ask for it.
Governing law and disputes
These Legal Terms are governed by the laws of Austria, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. If you are a Consumer with your habitual residence in the EU, you also keep the protection of the mandatory provisions of the law of your country of residence.
synaps GmbH and you both agree to submit to the non-exclusive jurisdiction of the courts of Vienna. This means that a Consumer may bring a claim to enforce consumer protection rights in Austria or in the EU country where they live.
Force majeure and miscellaneous
We are not responsible for delays or failures to perform caused by events beyond our reasonable control, such as natural disasters, pandemics, war, strikes, failures of public networks or of our providers, or government actions.
These Legal Terms and the policies they refer to are the entire agreement between you and us about the Services. If we do not enforce a right, that is not a waiver of it. If a provision is found to be unlawful, void or unenforceable, it is separated from these Legal Terms and the remaining provisions stay in force. We may transfer these Legal Terms to a successor in connection with a merger, acquisition or sale of assets; you may not transfer them without our consent. These Legal Terms do not create a joint venture, partnership, employment or agency relationship.
